Privacy Policy

Last Updated: [Insert Date]

This Privacy Policy applies between you (“the User”) and PodInn (Pty) Ltd (“PodInn”), the owner and operator of this website https://podinn.co.za. PodInn values your privacy and is committed to protecting the personal information you share with us. This Policy explains how we collect, use, store, and protect your information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws.

By using our website, you consent to the practices described in this Privacy Policy.


1. Definitions

For the purposes of this Policy:

  • Personal Information – any information that identifies or could reasonably identify you, including but not limited to your name, contact details, demographic information, payment details, and browsing behaviour.

  • Cookies – small text files placed on your device when you visit our website to improve your browsing experience and enable certain functionality.

  • POPIA – Protection of Personal Information Act 4 of 2013 and any regulations issued under it.

  • We / Us / Our – refers to PodInn (Pty) Ltd, registered in South Africa with registration number [Insert Reg. Number], headquartered at [Insert Physical Address].

  • User / You – any person accessing or using this website who is not an employee or contractor of PodInn acting in the course of their duties.


2. Scope of this Policy

This Privacy Policy applies only to personal information collected by PodInn via https://podinn.co.za and its subdomains. It does not apply to third-party websites linked from our platform.

PodInn acts as the “responsible party” under POPIA, meaning we determine the purposes and means of processing your personal information.


3. Information We Collect

We may collect the following information:

  • Full name

  • Contact details (email address, phone number)

  • Demographic information (province, preferences, interests)

  • Payment information (when making bookings or purchases)

  • Device and browser information (automatically collected)

  • IP address and website usage behaviour (automatically collected)


4. How We Collect Information

We collect information:

  1. Directly from you – when you fill in forms, contact us via email or phone, make a booking, enter competitions, or subscribe to newsletters.

  2. Automatically – via cookies, analytics tools, and tracking technologies when you browse our website.


5. Use of Information

We use your personal information for:

  • Processing bookings and payments

  • Responding to enquiries and providing customer support

  • Sending you relevant marketing (with your consent)

  • Improving our website and services

  • Keeping internal records

  • Complying with legal obligations


6. Cookies

Our website uses cookies to:

  • Improve website performance and security

  • Analyse browsing behaviour to enhance user experience

  • Enable certain features such as login and booking

You can disable cookies in your browser settings, but some website features may not function correctly.


7. Marketing Communication

We may send you promotional content via email or SMS:

  • With your explicit consent; or

  • If you are an existing customer and we believe the information may interest you (“soft opt-in”).

You can unsubscribe at any time by following the opt-out instructions in our communications or contacting us directly.


8. Data Security

We implement reasonable technical and organisational measures to protect your personal information, including:

  • Secure servers and encryption where appropriate

  • Password-protected user accounts

  • Regular monitoring for potential data breaches

If you suspect unauthorised access or misuse of your information, contact us immediately at privacy@podinn.co.za.


9. Data Retention

We keep your information only as long as necessary for the purposes outlined in this Policy or as required by law.


10. Your Rights Under POPIA

You have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate or incomplete information

  • Request deletion of your personal information (subject to legal retention requirements)

  • Object to certain forms of processing, including direct marketing

  • Withdraw your consent at any time

To exercise these rights, email us at privacy@podinn.co.za.


11. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.


12. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, contact us:

PodInn (Pty) Ltd
Email: privacy@podinn.co.za
Website: https://podinn.co.za
Address: [Insert Full Address]